Mercedes-Benz India has announced the expansion of its service network in the southern region with the inauguration of three new facilities in Bengaluru and Hyderabad. The move reinforces the German automaker’s commitment to strengthening its customer engagement and aftersales services in key metropolitan markets.
In Bengaluru, Sundaram Motors has opened a new luxury service centre on the International Airport Road. The facility, designed in line with Mercedes-Benz’s global MAR20X architecture standard, includes the brand’s signature ‘Aero Hub’ and ‘Pit Stop’ concept aimed at maximising customer convenience.
With a built-up area of 23,000 sq. ft. and a total footprint of 47,000 sq. ft., the service centre is equipped to handle over 4,000 vehicles annually. It features 10 dedicated service bays, a quick body repair zone, and a 60 kW fast EV charging station.
Meanwhile, in Hyderabad, two new 2S (Service and Spares) facilities have been introduced – one by Mahavir Motors and another by Landmark Cars. Located near the city’s growing IT corridor, the Mahavir Motors facility spans 39,000 sq. ft. and houses 19 service bays, catering to over 480 vehicles monthly. Landmark Cars’ service facility operates in a 12,000 sq. ft. area, equipped with six bays and capacity to service more than 150 vehicles each month.
Digitally-enhanced customer experience
Each of these facilities offers a blend of digital innovation and luxury design. They include boutique-style consulting spaces, private discussion rooms, a Mercedes Café for customers, and dedicated ‘Vehicle Handover’ areas designed as immersive, media-enhanced environments. These spaces aim to elevate the customer journey, particularly during the emotional experience of receiving a new car.
“We are delighted to inaugurate three luxury facilities in Bengaluru and Hyderabad, reaffirming our commitment to delivering the best customer experience and deepening our presence in these key markets,” said Santosh Iyer, MD & CEO of Mercedes-Benz India.
With these new additions, Mercedes-Benz India now operates over 125 touchpoints across more than 50 cities. The expansion is part of the brand’s broader ‘Go to Customer’ strategy, focusing on both emerging and established urban centres, the company said.
