Infosys says new IT portal clocked 3 crore logins, 1.5 crore ITRs filed

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Bengaluru: said over three crore taxpayers have logged into the new Income Tax portal and over 1.5 crore returns have been filed till date, indicating that it has been able to streamline most of the glitches users encountered since it went live in June.
“Over the last few weeks, the portal has seen steady increase in usage with taxpayers’ concerns being progressively addressed. Thus far, over 3 crore taxpayers have logged into the portal and successfully completed various transactions. Even as the portal makes sustained progress with crores of taxpayers successfully performing transactions, the Company acknowledges the difficulties some users continue to experience and is working expeditiously, in collaboration with the Income Tax Department, to further streamline end-user experience,” the company said in a statement.

Infosys remains committed to making rapid progress and has currently dedicated more than 750 resources to this project to complete significant portions of work, in collaboration with officials from the Income Tax Department. The government had set September 15 as a deadline to iron out glitches in the portal.

During the month of September, on average, more than 15 lakh unique taxpayers have logged into the portal daily, and over 1.5 crore returns have been filed till date. Over 85 percent of taxpayers who have filed their returns have also completed their e-verification, largely through Aadhaar OTP authentication, it said.
The portal is facilitating over 2.5 lakh returns filing on a daily basis and ITR 1, 2, 3, 4, 5, and 7 are now available for filing. A majority of the statutory forms have also been made available online. Several critical statutory forms like 15G, 15H, EQ1, 10A, 10E, 10IE, DTVSV, 15CA, 15CB, 35 as well as TDS Returns are being filed in large numbers. More than 11.5 lakh statutory forms and over 8 lakh TDS returns have already been filed. Taxpayer services such as e-proceedings, response to notices and demands, e-PAN services, DSC registrations, and functionality for legal heir, have also been enabled. Over 16.6 lakh e-PANs have been allocated. 4.3 lakh DSC registrations and over 3.44 lakh e-proceeding responses to notices have also been completed, the company said.

Infosys recognizes the ongoing challenges faced by some users and has engaged with more than 1200 taxpayers directly to better understand their concerns. The Company is focused on rapidly resolving these challenges while working closely with the Chartered Accountant community to ensure that a comprehensive set of user scenarios are supported and thoroughly tested before deployment, it said.

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The portal, which went live on June 7, has been plagued with technical glitches ever since the day it was launched, drawing the ire of the Finance Ministry as well as taxpayers who have voiced their concerns on social networks. Finance Minister Nirmala Sitharaman had met Infosys CEO Salil Parekh and set Sept 15 deadline to resolve all pending issues. The government has also extended the last day for filing returns till December 31.

In January 2019, Infosys had emerged as the lowest bidder and won the Rs 4241.97 crore contract for the integrated e-filing and central processing centre project which is to be deployed and managed for 8.5 years. So far, the government has paid Rs 164.5 crore to Infosys for the portal project, Minister of State for Finance Pankaj Chaudhary told the Parliament.


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