Royal Mail delivered lower than 80% of top quality submit on time between April and the tip of June, lacking key targets set by the communications watchdog.
In an replace, it mentioned 79.1% of top quality mail arrived inside one working day within the three months to 30 June.
The regulator Ofcom says that 93% of top quality mail have to be delivered inside this timeframe, excluding the busy Christmas interval, and the Royal Mail efficiency “hasn’t been ok.”
It has been “urgent the corporate” on what it’s doing to enhance its efficiency, an Ofcom spokesperson added.
Ofcom has been investigating Royal Mail for lacking its supply time targets for the 12 months to March 2024.
Royal Mail’s chief working officer, Alistair Cochrane, mentioned delivering a top quality of service “continues to be our prime precedence and I’m happy this ongoing focus has ensured enhancements throughout the quarter”.
“We all know there’s extra to do and can proceed on this path,” he added, saying the corporate would enact “regular adjustments” to its operations.
Ofcom acknowledged that the Royal Mail has up to date its enchancment plans.
“It is made some progress not too long ago, however there’s nonetheless extra to do. We’ll proceed to carry Royal Mail to account, and take motion on behalf of its clients,” an Ofcom spokesperson added.
Royal Mail mentioned 93.5% of top quality letters arrived inside two days, which is an enchancment on the identical interval final 12 months.
However it additionally mentioned that it had missed its 98.5% goal of second class submit being delivered in three working days.
It managed to ship 94.1% of second class submit on this timeframe.
Ofcom fined the Royal Mail £5.6m for failing to satisfy its first and second class supply targets within the final monetary 12 months.
Czech billionaire and entrepreneur Daniel Kretinsky is presently within the course of of shopping for the postal service for £3.57bn, though this deal shouldn’t be but full as a result of Cupboard Workplace launching a assessment into the bid.
Royal Mail is alleged to be adapting to declining volumes of letters and an even bigger demand for big parcels and subsequent day deliveries.
In recent times, the amount of letters being posted has plummeted, with half the quantity being despatched in comparison with 2011 ranges, whereas parcel deliveries have grow to be extra well-liked – and extra worthwhile.
The corporate, which was cut up from the Put up Workplace and privatised a decade in the past, is legally obliged to ship a one-price-goes-anywhere common service, which suggests it has to ship letters six days per week, Monday to Saturday, and parcels Monday to Friday.
Royal Mail beforehand mentioned its present supply community was “not sustainable” and that reform was “urgently wanted”.
