OnePlus is encountering vital challenges with its flagship fashions, the OnePlus 10 Professional and OnePlus 9 Professional. A number of customers have reported extreme motherboard malfunctions which have led to sudden system failures and costly repairs.
Customers have taken to the OnePlus Group platform in addition to X (previously Twitter) to voice their frustrations, describing situations the place their gadgets abruptly grew to become unresponsive, displaying black screens with no energy.
Lately so many OnePlus 9 and 10 sequence customers have reported that their system’s motherboard is getting useless and no assist is being supplied by OnePlus on this regard!
It is actually regarding that flagship customers are dealing with these points and so they’re left with no resolution, whereas… pic.twitter.com/sHrvHA9kDO
— OnePlus Membership (@OnePlusClub) August 24, 2024
One consumer shared that their OnePlus 10 Professional, which initially exhibited lagging and overheating points, finally shut down fully. Regardless of trying numerous troubleshooting strategies, the telephone remained non-functional. A subsequent inspection at a service centre revealed a faulty motherboard.
In one other incident, a OnePlus 10 Professional 5G proprietor skilled a telephone freeze following a software program replace, which led to the system not charging. The restore prices had been reported to be round Rs 42,000, elevating issues in regards to the monetary burden on prospects.
No Official Response But
These incidents have sparked concern amongst OnePlus prospects, lots of whom are calling for the corporate to handle the problem publicly. Customers are demanding potential cures, resembling free repairs or prolonged warranties, to alleviate the influence of those malfunctions.
Regardless of rising discontent, OnePlus has but to difficulty an official assertion concerning the scenario. The dearth of response has solely intensified scrutiny over the model’s high quality management, with damaging consumer critiques turning into more and more frequent.
What To Do If OnePlus Telephones Shut Down Unexpectedly
Within the meantime, OnePlus has supplied some normal recommendation for customers experiencing sudden shutdowns. The corporate suggests checking if the problem is perhaps associated to a particular app by clearing the app’s knowledge or uninstalling and reinstalling it. For telephones which have robotically restarted or shut down, OnePlus recommends backing up the system’s knowledge and reinstalling the system firmware through their official web site.
For unresolved points, OnePlus advises prospects to achieve out to their customer support for additional help.
The continuing scenario has left many OnePlus customers awaiting a extra complete response from the corporate as they grapple with these sudden and expensive system failures.
