Revealed By: Shahrukh Shah
Final Up to date:
Air India has operationalised 5 new contact centres, together with in Cairo and Kuala Lumpur, to supply help to its clients worldwide.
The Tata Group-owned airline has partnered with Concentrix, a California-headquartered buyer engagement agency, to handle premium providers from centres in Mumbai, Cairo, and Kuala Lumpur.
Apart from, the service has signed up iEnergizer to function contact centres in Noida and Bengaluru, specializing in home inquiries, a launch mentioned on Friday.
Just lately, Air India launched a premium desk for its premium frequent flyer members in addition to enterprise and first-class visitors.
Within the launch, the airline mentioned it has carried out a complete back-office insourcing technique to handle emails, social media, and chat help internally to help the shoppers.
“A 24/7 grievance administration desk promptly addresses all buyer queries, and escalations and supplies round the clock help,” it added.
