WhatsApp just lately launched a QR ticketing service for Delhi Transport Company (DTC) commuters throughout the Delhi-NCR area, leveraging a chatbot on its platform. Gautam Rajesh Shelley, CEO & Founding father of AiSensy, discusses the initiative’s implementation.
1. Are you able to describe how AiSensy spearheaded the execution of the DTC WhatsApp ticketing initiative?
AiSensy is thrilled concerning the launch of DTC’s WhatsApp Chatbot, constructed on our platform, facilitating seamless bus ticket bookings immediately inside WhatsApp. This Multi-lingual Chatbot is a pivotal growth, permitting customers to ebook tickets in Hindi and English.
2. How did AiSensy customise its chatbot know-how for DTC’s ticketing system?
Our design centered on making a user-friendly Chatbot stream in most popular languages and integrating native WhatsApp Funds. This permits customers to pick out stations by way of the revolutionary Webviews function and pay immediately inside WhatsApp, simplifying your entire reserving course of.
3. How essential is the chatbot’s availability in Hindi and English?
Providing the chatbot in each Hindi and English was important to cater to a broader viewers, making certain ease of use and accessibility. AiSensy’s platform helps multi-lingual engagement, which is key to the success of tasks just like the DTC WhatsApp Chatbot.
4. How does the chatbot improve the person expertise for Delhi commuters?
To streamline the cumbersome standard ticketing course of, we built-in Webviews for fast station choice and a minimal conversational stream. This design permits customers to finish a ticket buy in just a few easy steps, considerably enhancing person engagement.
5. How did you make sure the chatbot is user-friendly for all, together with these unfamiliar with such know-how?
The chatbot’s multi-lingual and conversational design ensures it’s user-friendly. Finishing the ticket reserving in just a few easy steps makes it accessible even to these unfamiliar with chatbots.
6. How does AiSensy guarantee safe information dealing with and person data safety throughout transactions?
We adhere to sturdy information safety requirements to guard person data throughout ticket reserving and transactions, constructing belief and confidence amongst customers.
This WhatsApp ticketing initiative for DTC, powered by AiSensy, showcases how revolutionary options can rework public transport ticketing programs, doubtlessly influencing different cities and areas.
