The airline later added that their crew is investigating the matter.
BJP chief Sudhanshu Mittal took to X on Sunday to criticise Air India saying it has the “most pathetic enterprise class ever”. Notably, Mr Mittal was travelling from New Delhi to Dubai along with his spouse on April 14 and had booked business-class tickets on an Air India flight. Nevertheless, when the couple boarded the flight, they had been disenchanted with the ”previous, damaged, dilapidated” cabin and seats on the aircraft. Additionally they discovered that the footrest of one of many seats was damaged.
Mr Mittal alleged that when he raised the difficulty with the cabin crew, the ”business officer was fully impolite and tried to dump them.”
In his tweet, he shared a number of movies from the aircraft and wrote, ”Me and my spouse boarded AI 917 Delhi to Dubai right now morning at 930 am, firstly it’s the most pathetic enterprise class ever, previous, damaged, dilapidated. On the time of reserving a brand new aircraft with a cabin was proven. The footrest of 2A is damaged on the grievance the business officer was fully impolite and tried to dump us. The flight is already multiple hour late.”
See the publish right here:
Me and my spouse boarded AI 917 Delhi to Dubai right now morning at 930 am, firstly it’s the most pathetic enterprise class ever, previous, damaged, dilapidated. On the time of reserving new aircraft with cabin was proven. The footrest of 2A is damaged on grievance the business officer was… pic.twitter.com/ztFvfuMnJd
— Sudhanshu Mittal (@SudhanshuBJP) April 14, 2024
Air India replied to his grievance, saying that they tried connecting with him over a name however couldn’t attain him.
”Expensive Mr Mittal, we tried calling you, nevertheless, the decision wasn’t answered. Kindly DM ( ) is a handy time, so we might join with you once more,” the tweet learn.
The airline later added that their crew is investigating the matter. ”Expensive Mr. Mittal, we remorse to listen to about your expertise. Our crew is investigating this matter and can take acceptable actions to stop such occurrences sooner or later. We worth your suggestions and hope for an additional alternative to serve you higher,” the tweet learn.
A number of web customers additionally shared related experiences with Air India’s service. One person wrote, ”I obtained lied to and really feel badly cheated by AI too. I Flew lately on enterprise class from Delhi to Seoul and earlier than boarding, I used to be informed my biz seat was damaged so as an alternative promised an improve voucher plus 75% refund as no different biz seat was vacant. However they not refuse to present me that voucher.”
One other commented, ”These days a brand new regular has began with the airways. Any unpleasing query, request or argument and they are going to be prepared to dump you from the aircraft. Cannot this even be termed as intolerance?”
A 3rd added, ”If this may occur to a VIP what to anticipate for a standard man? The deficiency in services may be understood however workers being impolite is unpardonable.”
