The Division of Administrative Reforms and Public Grievances (DARPG) led the Indian delegation in London, showcasing CPGRAMS as a beacon of Good Authorities, emphasising its utilisation of synthetic intelligence (AI), machine studying (ML), and information analytics for efficient public grievance redressal.
(Representational Picture)
CPGRAMS is an internet platform permitting residents to register grievances with authorities authorities on service-related issues. It serves as a unified portal connecting all ministries and departments of the central and state governments, with role-based entry
India’s Centralised Public Grievance Redress and Monitoring System (CPGRAMS) obtained world recognition throughout the third Biennial Pan-Commonwealth Heads of Public Service/Secretaries to Cupboard Assembly in London, marking a major step ahead in using know-how in governance.
CPGRAMS is an internet platform permitting residents to register grievances with authorities authorities on service-related issues. It serves as a unified portal connecting all ministries and departments of the central and state governments, with role-based entry.
Accessible through a cell app and built-in with UMANG, residents can observe their grievance standing utilizing a singular registration ID. Moreover, CPGRAMS provides an attraction course of for dissatisfied complainants, enabling suggestions submission and additional appeals if crucial, all simply traceable by means of the grievance registration quantity.
The Division of Administrative Reforms and Public Grievances (DARPG) led the Indian delegation in London, showcasing CPGRAMS as a beacon of Good Authorities, emphasising its utilization of synthetic intelligence (AI), machine studying (ML), and information analytics for efficient public grievance redressal.
Below the theme of “Institutionalization of SMART Authorities for Enhancing Service Supply”, the assembly, attended by almost 50 Commonwealth member nations, underscored India’s pioneering efforts in leveraging know-how to bridge the hole between residents and authorities.
V Srinivas, Secretary of DARPG, introduced India’s achievements with CPGRAMS on April 23, highlighting its position as a world greatest observe in grievance redressal. The Secretary Normal of the Commonwealth, Patricia Scotland KC, hailed CPGRAMS as a state-of-the-art system, advocating its replication to profit the remaining 1.2 billion residents throughout the Commonwealth, mirroring the transformation witnessed by 1.4 billion residents in India.
Dignitaries from member nations, together with Ambassador Anthony Muchiri of Kenya, Everlasting Secretary Zena Syed Ahmad of Tanzania, and Cupboard Secretary Patrick Kangwa of Zambia, lauded CPGRAMS as a monumental reform, acknowledging its potential for transformational governance of their respective nations.
Throughout bilateral discussions, V Srinivas engaged in constructive dialogue with Patricia Scotland KC, exploring avenues for collaboration and information trade within the realm of Good Governance.
Key highlights of India’s presentation included recognition of know-how’s potential to empower residents and improve transparency and accountability, implementation of 10-step reforms leading to improved grievance redressal high quality and diminished timelines, and profitable redressal of over 1.5 lakh grievances per 30 days, with over 1 lakh grievance officers mapped on the CPGRAMS portal.
This additionally contains the introduction of clever grievance monitoring and tree dashboards, utilising AI and ML for evidence-based policymaking, in addition to authorities approval for a Rs 128 crore allocation in direction of CPGRAMS model 8.0, geared toward upgrading the know-how platform over the following two years.
