New Delhi: Kia India Friday launched Kia Krystal, an progressive digitized aftersales initiative. The initiative gives transparency to the Kia clients by means of video consulting and reside video streaming of the service of their automobiles. It additionally gives Kia clients quick access to all the small print, together with explanations of labor, prices, and actual time decision to any question they’ve, all from their smartphone. This service is out there by means of the ‘My Kia’ app, making it handy for purchasers to remain knowledgeable.The Reside Session service is now obtainable at 237 Kia dealerships nationwide, whereas 25 sellers are already reside streaming the service process. Kia India goals to start out the reside streaming in one other 60 dealerships by the tip of 2024. The general buyer score of each platforms has exceeded expectations.
Hardeep Singh Brar, Nationwide Head – Gross sales and Advertising, Kia India, stated, “Our analysis signifies that almost all of our clients are choosing our Advance Choose and Drop Service or ship their drivers for his or her car service procedures. Attributable to this, they miss supervising the hassle, which might result in dissatisfaction within the longer run. By means of Kia Krystal, we’re aiming at constructing extra belief by facilitating higher transparency to place ourselves as a customer-centric model.”
Kia India will increase Kia Krystal’s ambit to incorporate a brand new course of for welcome calls, aimed toward onboarding new clients post-sales and retaining them knowledgeable about possession packages and choices. The initiative solidifies Kia’s dedication to innovation and buyer satisfaction, additional strengthening the bond between Kia and its clients. Earlier as properly, the corporate has launched many buyer centric digitised service providing, together with Superior Choose and Drop, My Comfort, My Comfort Plus, My Comfort Flexi, Kia Proprietor’s Handbook (Digital), and ‘MyKia’ app to call a couple of, the corporate stated in a media launch.
