Fastags are not interoperable, says RBI: How to transfer your Paytm Fastag to another bank |

National Highway Authority of India (NHAI) has removed Paytm Payments Bank Ltd (PPBL) from the list of authorised Fastag providers. The list now has 32 banks and the road toll authority, Indian Highways Management Company (IHMCL), has advised users to buy Fastags from banks that are in the list.
Reserve Bank of India (RBI) has extended the deadline for Paytm Payments Bank from February 29 to March 15.Post that Fastags issued by Paytm will not work. Users who have money in their Paytm accounts can get the same refunded in case they are not able to use it by that date.

Why deactivating Paytm Fastag is important

As per the new One Vehicle, One Fastag initiative, Fastag can only be linked to one vehicle or vice-versa. This means that to get a new Fastag, users need to get their old Fastag deactivated. Users cannot get KYC done for new Fastag unless their old Fastag is deactivated.
RBI’s FAQs on Paytm Payment Banks too clearly mentions the same. RBI has clarified that Fastags are not interoperable, hence customers will need to close PPBL accounts and seek refund. They will have to get a fresh Fastag from a different bank.

How to deactivate your Paytm Fastag account

Disclaimer: Deactivating Fastag is a permanent process and once deactivated, you cannot reactivate it. You’ll have to buy a new one.
Steps to deactivate using Paytm app

Steps to deactivate using Fastag Paytm Portal

How to buy a new Fastag online

You can buy a new Fastag from one of the 32 banks listed on NHAI’s website. Users can also order Fastag directly from NHAI.
Getting a new Fastag from NHAI

To get Fastags from one of the banks listed, follow the links provided officially by NHAI below: