In a disgusting food incident that has surfaced online, a customer named Sonai Acharya received a cockroach in her “Japanese miso ramen chicken” order from the restaurant ‘Auntie Fung’s’. The order was placed via the food delivery app Zomato. The incident came to light after the customer shared three pictures on X (formerly Twitter) and complained about the food quality to Zomato. The first of the three pictures includes a screenshot of the customer’s order slip. It reveals that Sonai placed the order on February 14 that cost her Rs 320. Next, she also attached the close-up pictures of the ramen bowl, wherein plain noodles were dipped in soup. While we couldn’t spot a single chicken piece, a dead cockroach can be seen lying on top of the dish.
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Sonai Acharya tagged the official social media page of the food delivery app Zomato on X and wrote, “Just had a horrific experience ordering from Zomato. Ordered Japanese miso ramen chicken from Auntie Fung’s and found a cockroach in my meal! Absolutely unacceptable and disgusting. Seriously disappointed with the quality control here. Zomato is beyond gross.” She concluded the post with the hashtag, “Zomato nightmare.”
Just had a horrific experience ordering from @Zomato. Ordered Japanese miso ramen chicken from Auntie Fug’s and found a cockroach in my meal! Absolutely unacceptable and disgusting Seriously disappointed with the quality control here. @Zomato is beyond gross.#ZomatoNightmarepic.twitter.com/R3wleOfPpj
— Sonai Acharya (@sonai4u) February 14, 2024
Soon after the customer raised the concern, the food delivery app was quick to acknowledge it. Zomato added that they have sent Sonai Acharya a small gift hamper as a token of apology. Zomato’s response read, “Hi there, we are sorry to hear about the unfortunate incident. We want to help turn this experience around. Please allow us some time to look into this, we’ll get back to you ASAP.”
Hi there, we are sorry to hear about the unfortunate incident. We want to help turn this experience around. Please allow us some time to look into, we’ll get back to you ASAP.— zomato care (@zomatocare) February 14, 2024
It added, “Hi there, we understand how disappointing it must have been for you. We hope your concern has been addressed over a telephonic conversation. We’ve also taken the initiative to send you a small gift hamper as a token of our apology…”
Hi there, we understand how disappointing it must have been for you. We hope your concern has been addressed over a telephonic conversation. We’ve also taken the initiative to send you a small gift hamper as a token of our apology, (1/2)— zomato care (@zomatocare) February 15, 2024
Zomato continued, “…and we hope it brings a bit of cheer your way. We can assure you that we are always on the lookout for improvements in our way of working to serve you better.”
and we hope it brings a bit of cheer your way. We can assure you, that we are always on the look-out for improvements in our way of working to serve you better. (2/2)— zomato care (@zomatocare) February 15, 2024
This isn’t the first time that Zomato has come under fire over food quality issues. Last year in December, a Bengaluru resident complained about receiving a dead cockroach in his fried rice. Read all about it here.
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Have you ever faced a similar situation while ordering food online? Share with us in the comments.
