Flipkart was ordered to pay Rs 10,000 as redressal for psychological harassment to a buyer as he after the corporate cancelled his iPhone order. The cancellation was intentional to make additional revenue, which quantities to a deficiency in service and unfair and restrictive commerce apply adopted by the web platform, stated the District Shopper Disputes Redressal Fee, Central Mumbai, within the order handed final month.
The detailed order was obtainable on Sunday. The fee famous that although the shopper had obtained a refund, he wanted to be compensated for the psychological harassment and agony he suffered due to the unilateral cancellation of his order.
As per the complainant, a Dadar resident, he ordered an iPhone from Flipkart on July, 10 2022 and paid Rs 39,628 utilizing his bank card. The cellphone was purported to be delivered on July 12, however six days later he obtained an SMS from the e-commerce firm that his order was cancelled.
When contacted, the corporate advised him that their Ekart supply boy had made a number of makes an attempt to ship the product however the complainant was unavailable and therefore, the order was cancelled. The cancellation has not solely triggered loss, and psychological harassment but additionally subjected him to on-line fraud, the complainant stated.
Flipkart’s supply associate, Ekart Logistics, was additionally a celebration to the criticism however the fee held that it’s a supply associate and there’s no client and repair supplier relationship between the complainant and the logistics agency. Flipkart, in its written response, stated the complainant had mistakenly taken it as the vendor of the product.
The corporate stated it merely operates as an internet platform as an middleman, and all of the merchandise on the platform are bought and provided by impartial third-party sellers. The vendor on this case was Worldwide Worth Retail Personal Restricted, and Flipkart had no function to play in all the transaction entered between the complainant and the vendor, it stated.
The corporate claimed that it knowledgeable the vendor of the complainant’s grievance, the latter stated the supply individual had made a number of makes an attempt to ship the product to the tackle however the complainant was unavailable and therefore, the order was cancelled by the vendor. The cash has been refunded and the dispute exists solely between the complainant and the vendor, and there’s no explanation for motion in opposition to Flipkart, it stated.
Nonetheless, the fee, famous that the order was “unilaterally cancelled” by the e-commerce firm that too when the complainant was continually in contact with it and was assured that his concern was being seemed into. It additional stated Flipkart had not produced any proof about a number of makes an attempt of service by it or by the vendor as claimed.
The fee famous that Flipkart has admitted that the order was cancelled and the complainant was requested to put a recent order. This provides weight to the complainant’s case that the price of the stated product had elevated by round Rs 7,000 and therefore the order was cancelled and he was requested to put a recent order, it stated.
The fee identified that Flipkart had achieved this deliberately to make additional revenue, which quantities to a deficiency in service and unfair and restrictive commerce practices adopted by it. “Although the complainant has obtained the refund, he must be compensated for the psychological harassment and agony suffered by him as a result of unilateral cancellation of his order by Flipkart,” it stated. The fee ordered Flipkart to pay Rs 10,000 in the direction of compensation for the psychological harassment and agony suffered by the complainant and Rs 3,000 in the direction of the price.
(With inputs from PTI)
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